Got questions? We’ve got answers. Explore our FAQs below to learn more about our returns, shipping, orders, and how Olō Still Nature makes sustainable shopping simple and stress-free.
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- Orders, Shipping & Returns
- Privacy & Security
Need Help?
Still need help? 💚 Our team is here for you! If you can’t find the answer you’re looking for, feel free to contact us anytime. We’re always happy to assist with your orders, product questions, or sustainability journey.
Orders, Shipping & Returns
Absolutely! We offer a hassle-free return policy. If you are not completely satisfied with your items or if you have received faulty goods, please contact our customer support team. They will guide you through the return process and provide the necessary assistance.
Ordering from our website is simple. Browse our products and select the ones you desire, click on “Add to Cart” or “Buy Now,” provide shipping and billing details, review your order, and proceed to checkout. Once confirmed, we process and ship your order promptly.
Absolutely! We offer worldwide shipping services. Wherever you are, we will deliver our products to your doorstep.
No, creating an account is not mandatory. You can place an order as a guest. However, we recommend creating an account for a more streamlined experience, with order tracking, history, and personalised offers./p>
Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.
Once your order has been shipped, you will receive an email notification with your tracking number. You can use this number to track your shipment on our website or through the shipping carrier’s online system.
If you need to modify or cancel your order, please contact our support team as soon as possible. We will do our best to assist, but once an order has been processed, changes may not be possible.
Privacy & Security
Yes, we take the security and privacy of your personal information seriously. We have implemented robust security measures to protect your data. Rest assured that your information is encrypted and stored securely.